Customer Care
Customer Service Representatives
Job Responsibility/Summary:
The role of the Customer Service Representative is to provide outstanding service, to ensure satisfaction and to create a memorable experience for each Online Stores, Inc. customer.
Essential Functions:
• Takes incoming calls from customers regarding questions, first level complaints, status requests and new orders
• Follows the call strategy to ensure the customer receives outstanding customer service
• Maintains an average of 80% or greater for scored calls
• Interacts with other departments when necessary to obtain customer information or order status
• Notates customer accounts quickly and accurately
• Sets up reshipments for incorrect, damaged or defective items
• Ensures customer complaints are properly handled and directed
• Identifies appropriate time to communicate escalated calls to the CS Supervisors
• Provides excellent follow up to customer inquiries
Secondary Functions:
• Responds to customer email inquiries as assigned
• Operates the Internet chat feature with customers as needed
Job Specifications:
Education:
Minimum – None; Preferred – High School Diploma
Minimum Experience:
1-2 years; Preferred – Experience in a high call volume environment
Knowledge:
Strong understanding of Microsoft Word & Outlook. Proficient in the utilization of a multiline phone system where calls are held in queue awaiting the next available representative.
Preferred – Experience with StoneEdge Order Management system
Analytical/Interpersonal Skills:
Must have excellent written and verbal communication skills. Attention to detail, the ability to multitask and high levels of organization are required. Ability to exhibit extreme caution with sensitive data. Strong typing skills are needed.
Representatives work four 10 hour shifts each week; Monday/Tuesday guaranteed.
Shifts Wednesday through Friday will vary.
Do you have the skills and drive to fill one of our openings?
Please send your resume/cover letter to careers@onlinestores.com for consideration.
Online Stores Inc
1000 Westinghouse Drive
Suite 1
New Stanton, PA 15672
The role of the Customer Service Representative is to provide outstanding service, to ensure satisfaction and to create a memorable experience for each Online Stores, Inc. customer.
Essential Functions:
• Takes incoming calls from customers regarding questions, first level complaints, status requests and new orders
• Follows the call strategy to ensure the customer receives outstanding customer service
• Maintains an average of 80% or greater for scored calls
• Interacts with other departments when necessary to obtain customer information or order status
• Notates customer accounts quickly and accurately
• Sets up reshipments for incorrect, damaged or defective items
• Ensures customer complaints are properly handled and directed
• Identifies appropriate time to communicate escalated calls to the CS Supervisors
• Provides excellent follow up to customer inquiries
Secondary Functions:
• Responds to customer email inquiries as assigned
• Operates the Internet chat feature with customers as needed
Job Specifications:
Education:
Minimum – None; Preferred – High School Diploma
Minimum Experience:
1-2 years; Preferred – Experience in a high call volume environment
Knowledge:
Strong understanding of Microsoft Word & Outlook. Proficient in the utilization of a multiline phone system where calls are held in queue awaiting the next available representative.
Preferred – Experience with StoneEdge Order Management system
Analytical/Interpersonal Skills:
Must have excellent written and verbal communication skills. Attention to detail, the ability to multitask and high levels of organization are required. Ability to exhibit extreme caution with sensitive data. Strong typing skills are needed.
Representatives work four 10 hour shifts each week; Monday/Tuesday guaranteed.
Shifts Wednesday through Friday will vary.
Do you have the skills and drive to fill one of our openings?
Please send your resume/cover letter to careers@onlinestores.com for consideration.
Online Stores Inc
1000 Westinghouse Drive
Suite 1
New Stanton, PA 15672
Essential Functions:
• Takes incoming calls from customers regarding questions, first level complaints, status requests and new orders
• Follows the call strategy to ensure the customer receives outstanding customer service
• Maintains an average of 80% or greater for scored calls
• Interacts with other departments when necessary to obtain customer information or order status
• Notates customer accounts quickly and accurately
• Sets up reshipments for incorrect, damaged or defective items
• Ensures customer complaints are properly handled and directed
• Identifies appropriate time to communicate escalated calls to the CS Supervisors
• Provides excellent follow up to customer inquiries
Secondary Functions:
• Responds to customer email inquiries as assigned
• Operates the Internet chat feature with customers as needed
Job Specifications:
Education:
Minimum – None; Preferred – High School Diploma
Minimum Experience:
1-2 years; Preferred – Experience in a high call volume environment
Knowledge:
Strong understanding of Microsoft Word & Outlook. Proficient in the utilization of a multiline phone system where calls are held in queue awaiting the next available representative.
Preferred – Experience with StoneEdge Order Management system
Analytical/Interpersonal Skills:
Must have excellent written and verbal communication skills. Attention to detail, the ability to multitask and high levels of organization are required. Ability to exhibit extreme caution with sensitive data. Strong typing skills are needed.
Representatives work four 10 hour shifts each week; Monday/Tuesday guaranteed.
Shifts Wednesday through Friday will vary.
Do you have the skills and drive to fill one of our openings?
Please send your resume/cover letter to careers@onlinestores.com for consideration.
Online Stores Inc
1000 Westinghouse Drive
Suite 1
New Stanton, PA 15672
• Responds to customer email inquiries as assigned
• Operates the Internet chat feature with customers as needed
Job Specifications:
Education:
Minimum – None; Preferred – High School Diploma
Minimum Experience:
1-2 years; Preferred – Experience in a high call volume environment
Knowledge:
Strong understanding of Microsoft Word & Outlook. Proficient in the utilization of a multiline phone system where calls are held in queue awaiting the next available representative.
Preferred – Experience with StoneEdge Order Management system
Analytical/Interpersonal Skills:
Must have excellent written and verbal communication skills. Attention to detail, the ability to multitask and high levels of organization are required. Ability to exhibit extreme caution with sensitive data. Strong typing skills are needed.
Representatives work four 10 hour shifts each week; Monday/Tuesday guaranteed.
Shifts Wednesday through Friday will vary.
Do you have the skills and drive to fill one of our openings?
Please send your resume/cover letter to careers@onlinestores.com for consideration.
Online Stores Inc
1000 Westinghouse Drive
Suite 1
New Stanton, PA 15672
Education:
Minimum – None; Preferred – High School Diploma
Minimum Experience:
1-2 years; Preferred – Experience in a high call volume environment
Knowledge:
Strong understanding of Microsoft Word & Outlook. Proficient in the utilization of a multiline phone system where calls are held in queue awaiting the next available representative.
Preferred – Experience with StoneEdge Order Management system
Analytical/Interpersonal Skills:
Must have excellent written and verbal communication skills. Attention to detail, the ability to multitask and high levels of organization are required. Ability to exhibit extreme caution with sensitive data. Strong typing skills are needed.
Representatives work four 10 hour shifts each week; Monday/Tuesday guaranteed.
Shifts Wednesday through Friday will vary.
Do you have the skills and drive to fill one of our openings?
Please send your resume/cover letter to careers@onlinestores.com for consideration.
Online Stores Inc
1000 Westinghouse Drive
Suite 1
New Stanton, PA 15672
Knowledge:
Strong understanding of Microsoft Word & Outlook. Proficient in the utilization of a multiline phone system where calls are held in queue awaiting the next available representative.
Preferred – Experience with StoneEdge Order Management system
Analytical/Interpersonal Skills:
Must have excellent written and verbal communication skills. Attention to detail, the ability to multitask and high levels of organization are required. Ability to exhibit extreme caution with sensitive data. Strong typing skills are needed.
Representatives work four 10 hour shifts each week; Monday/Tuesday guaranteed.
Shifts Wednesday through Friday will vary.
Do you have the skills and drive to fill one of our openings?
Please send your resume/cover letter to careers@onlinestores.com for consideration.
Online Stores Inc
1000 Westinghouse Drive
Suite 1
New Stanton, PA 15672
Representatives work four 10 hour shifts each week; Monday/Tuesday guaranteed.
Shifts Wednesday through Friday will vary.
Do you have the skills and drive to fill one of our openings?
Please send your resume/cover letter to careers@onlinestores.com for consideration.
Online Stores Inc
1000 Westinghouse Drive
Suite 1
New Stanton, PA 15672
Please send your resume/cover letter to careers@onlinestores.com for consideration.
Online Stores Inc
1000 Westinghouse Drive
Suite 1
New Stanton, PA 15672
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