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Shipping times and costs

Free Shipping on Orders of $75 or more*

RESTRICTIONS:
Free shipping DOES NOT apply to commercial flagpoles, customized products, certain residential in-ground flag poles, certain telescoping flag poles, galvanized ground sleeves or orders that must be shipped by freight due to quantity/size of items.

Orders placed within the contiguous 48 US states only qualify for free shipping. We reserve the right to choose the shipping method based on cost. Typical delivery time for orders that qualify for free shipping is 3 to 10 business days.

Orders shipping to APOs, Hawaii, Alaska, Canada, or any US Territory DO NOT qualify for free shipping.

We also offer all UPS services including 3 Day, 2 Day and Next Day Air (UPS delivery rates apply).

Interruption of Service:
Online Stores, USPS and UPS shall not be liable for any interruption of service due to causes beyond its control, including, but not limited to, the following: the unavailability or refusal of a person to accept delivery of the shipment; acts of God; acts of public authorities acting with actual or apparent authority; acts or omissions of customs or similar authorities; insufficient information provided by a customer; the application of security regulations imposed by the government, or otherwise applicable to the shipment; riots, strikes or other labor disputes; civil unrest; disruptions in air or ground transportation networks and natural disasters.

Shipping Times
Most orders that ship ground usually ship the same business day if placed before 3:00PM EST and the items are in stock. Orders that ship economy will ship within two business days if placed before 3:00PM EST and the items are in stock.
Expedited Shipping Information:
The deadline for orders requiring Next Day, 2 Day, or 3 Day delivery is 3:00 PM EST (Eastern Standard Time) for items in stock. Expedited orders placed after 3:00 PM will ship by the end of the next business day for items in stock. Next Day, 2 Day, or 3 Day orders placed on a Friday after 3:00 PM EST will ship the following Monday.

Shipping costs are calculated at time of checkout by our shopping cart, based on the weight of your order and the method of shipment.

We ship to all US States, US Territories, and to Canada only.

Transit time:
Shipments are made by UPS, FedEx, or US mail from our warehouse in Pittsburgh, PA. Days are business days from when we ship your order, and do not include weekend or holidays like Thanksgiving. Please add 1-2 working days from when you place your orders for us to process, package, and ship it.

We strive to ship within two business days. Sometimes a delay will occur if we are out of stock or if it is something we normally don't stock i.e. large state and world flags. Other items do list shipping time on their specific web pages. In this case, special orders will ship within 5-7 business days. Expedited orders only will be notified of any delays.
Ground Map

Delivery will not be made on a weekend unless special Saturday delivery is arranged. This service is available at an extra cost to certain areas specified by our carriers. Please contact us for availability to make arrangements.

Which Shipping Option is best?

Economy – This method is best if you are not in a rush. Economy shipping will work for USPS PO Boxes, APO and FPO addresses, and standard shipping to Canada. This will include shipping methods of UPS & FedEx Ground & USPS.

3 Day - Takes 3 days for delivery and costs more than Economy. This option is good if you are on the west coast and need your order within 3 days. 3 Day shipping is available to US only and cannot be used for APO or FPO addresses. Express to Canada will only work with the 3 Day option.

2 Day – Takes 2 days for delivery and costs much more than Economy. Orders shipped via this method arrive by the end of the second business day after shipping. 2 Day shipping is available to US only and cannot be used for APO or FPO addresses.

Next Day – Next Day shipping offers guaranteed overnight delivery for day-definite shipments. Next Day shipping is available to US only and cannot be used for APO or FPO addresses.


Alaska, Hawaii and APO Addresses

Shipments to Hawaii and Alaska can now be shipped by Economy. In some cases our shipping calculator may underestimate the actual shipping costs if the package is oversized. In this case we will notify you of any additional charges before shipping. You may cancel your order at this point without penalty.


You can email us at support@onlinestores.com or call 724-925-5600 Monday - Friday 8:00 a.m. - 7:00 p.m. Eastern Standard Time, and on Saturday 10 a.m. - 5 p.m. Eastern Standard Time.

Freight Charges:
Large One Piece Flagpoles - As these flagpoles ship by truck out of different locations based on availability, our calculator is not able to calculate the exact freight charges. Please call us for a firm freight quote. If you select this shipping option you will get a very approximate freight cost based on the value of the shipment. You may also place the order using any shipping method and we will contact you with the actual cost. You may cancel the order at that point without any penalty.

Shipping to Canada
Online Stores, Inc is registered as a non-resident Canadian Taxpayer. We collect both Provincial Sales Tax (PST) and Goods & Service Tax (GST) upon submission of an order. The goods will arrive tax paid, which means you will not incur any additional charges or fees upon delivery of your merchandise. 

Shipping & Transit times

Economy – The best and most inexpensive method for shipping to Canada. Economy can shipping to Canada can take approximately 2 weeks. 


3 Day – This method is the only expedited shipping method available for shipping to Canada.

Didn't find what you were looking for, or just have a new product suggestion? Please email us at: FlagProductSuggestion@OnlineStores.Com

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